Refund policy

Return Window
We accept returns only for items that arrive damaged, defective, or incorrect (not what you ordered). Contact us within 30 days of delivery with your order number and a photo of the item, and we'll send a replacement or a full refund — return shipping is on us in these cases.

Change of Mind
Since all our items ship directly from our fulfillment partners, we're currently unable to accept returns for change of mind, sizing preferences, or general dissatisfaction. We appreciate your understanding, and we're happy to answer any questions before you order to help you choose the right item.

How to Start a Return
Email us at teamterraroamstore@gmail.com with your order number, a description of the issue, and a photo. We'll get back to you within 1-2 business days.

Refunds
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method and may take 5-10 business days to appear, depending on your bank or card provider.

Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. If the order hasn't shipped yet, we'll do our best to accommodate the request — but once an order has entered processing with our fulfillment partner, we may not be able to cancel it.